🌿 Returns & Refunds Application process of room temperature product 🌿

◌ According to the rule of consumer protection law, consumers are entitled to a seven-day inspection period for goods upon delivery (including holidays). It is important to note that, according to regulations, the inspection period is not a trial period. If a product is unpacked, used, or lacks integrity, thereby losing its resale value, it cannot be returned. However, this regulation does not apply if the product itself is defective.

◌ Applicable products are returnable within 7 days if they are physically damaged or have missing parts or accessories.

◌ Return will be processed only if:

it is determined that the product was not damaged in your possession
the product is not different from what you have ordered
the product is in its original condition (with brand’s/manufacturer's box)
the buyer changes his mind

◌ Products must be sent back to our stores within 7 days. Otherwise the return can not be processed.

◌ The shipping fee for returns or exchange due to reasons other than defects or incorrect products will be borne by the consumer.

◌ After the return or exchange application is completed, the consumer has to send the product to designated address with their own delivery fee expense. Exchange for the same products can be processed only one time.

◌ If the product is out of stock or cannot be shipped due to other factors, we will refund the consumer.